Cancellation policy

Plans can change. That is why our cancellation policy is deliberately generous – and simple enough to take in at a glance.

How to cancel

A short email to buchung@casa-gelsomino.de with your booking number is all it takes – no form and no reason required. The day your email reaches us is what counts. You will receive a confirmation straight away, and we transfer any refund within 14 days.

You can see the exact date until which you can cancel free of charge in the price breakdown when you book, and again in your booking confirmation.

What we also promise

• Deposit always back: the security deposit of €400 is refunded in full whenever you cancel.
• Re-letting: if we can re-let the house for your dates, we refund all payments – including the down payment.
• Substitute guests: you can name other guests to take over your booking on the same terms at any time, free of charge.
• Rebook instead of cancelling: up to 15 days before arrival you can rebook once free of charge to available dates within 12 months. The prices of the new dates apply; payments already made are credited in full.
• Early departure: if you leave early and we can re-let the nights that become free, we refund the rent for those nights.
• If the house cannot be used: if your stay cannot take place because of damage to the house or force majeure, you will get all payments back.

Our tip: travel cancellation insurance

For unforeseen events shortly before arrival – such as illness – we recommend taking out travel cancellation insurance. It is optional and not included in the rental price.

This cancellation policy is part of our terms & conditions, section 6. Under German law there is no statutory right of withdrawal for contracts for holiday accommodation for a specific period (Section 312g (2) No. 9 BGB) – which is all the more reason for us to offer fair terms.