Terms & conditions

We want you to feel well looked after from the moment you book. That is why our terms are short, clear and guest-friendly.

1. Scope

These terms and conditions apply to direct bookings of the holiday home Casa Gelsomino in Gera Lario (Italy) via this website. The holiday home is looked after and managed by the provider named in the legal notice. This is a direct booking – no booking portal, no middlemen and no agency fee.

2. Booking and conclusion of contract

By submitting the booking form you make a booking request; the selected dates are reserved for you immediately. We check your request and send you the booking confirmation together with the invoice by email. The rental contract is concluded with this booking confirmation. Should we exceptionally be unable to confirm your request, we will inform you without delay; you will incur no costs whatsoever.

3. Prices and services

The seasonal prices per night for the whole house (up to 4 guests) published on this website apply. All prices are final prices. The price includes in particular:

electricity and all energy costs – there is no consumption-based billing and no meter reading,
heating, air conditioning and WiFi,
bed linen and towels including change,
final cleaning,
parking, garage and charging of electric cars,
bringing pets – pets are very welcome and free of charge.

If a tourist tax applies, it is shown separately in your price breakdown. The minimum stay is 3 nights; arrival and departure are possible on any day of the week.

4. Payment

Payment is made exclusively in advance by bank transfer. No other payment methods are offered.

A down payment of 30% of the total price is due on receipt of the booking confirmation and invoice, payable within 7 days.
The balance is due no later than 4 weeks before arrival.
For bookings made less than 4 weeks before arrival, the full amount is due within 7 days of receipt of the invoice, and in any case before arrival.

The recipient of all payments is the payment recipient named in the booking confirmation or invoice; the account details stated there are authoritative.

5. Security deposit

The security deposit of €400 is included in the total price from the outset and is paid together with your payments. It is refunded in full after your departure – by bank transfer within 14 days. Only if damage was caused during the stay may the deposit be offset against the proven damage; we will inform you beforehand.

6. Cancellation

You can cancel your booking at any time by email; the date your email is received is what counts. The following scale applies (overview: cancellation policy):

Cancellation is free of charge up to 30 days before arrival. You will receive all payments made, including the deposit, back in full.
If you cancel 29 to 15 days before arrival, we retain half of the down payment; all other payments, including the deposit, will be refunded.
If you cancel from 14 days before arrival or do not arrive, we retain no more than the down payment; the balance and the deposit will be refunded in full.
If we manage to re-let the house for your dates, we refund all payments – including the down payment.
You may name a substitute guest at any time who takes over your booking on the same terms – free of charge.
Instead of cancelling, you can rebook once free of charge up to 15 days before arrival to available dates within 12 months. The prices of the new dates apply; payments already made are credited in full.
If you leave early and we can re-let the nights that become free, we refund the rent for those nights.

We transfer refunds within 14 days. For unforeseen events we recommend taking out travel cancellation insurance.

Under German law there is no statutory right of withdrawal for contracts for holiday accommodation for a specific period (Section 312g (2) No. 9 BGB). The generous cancellation terms described above apply.

7. Arrival and departure

Check-in on the day of arrival is possible between 4:00 pm and 6:00 pm; check-out is by 10:00 am. We will let you know how the key handover works by email in good time before your arrival.

8. Your stay

The house may be occupied by a maximum of 4 people. It is a non-smoking house. Please treat the house, furnishings and garden with care and leave the house tidy on departure (dishes washed, rubbish disposed of) – the included final cleaning takes care of everything else.

9. Liability

We make sure that the house is available to you as described. If anything is not in order, please let us know immediately so that we can quickly put it right. If the stay cannot take place for reasons beyond our control (e.g. force majeure), we will refund all payments made. You are liable for damage culpably caused by you or your fellow travellers during your stay.

10. Final provisions

German law applies. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected. Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.